1. What is the warranty
coverage on all YOSHIMASA products?
Solid Door Units, Sandwich
Prep Tables, and Under Counter Units come with a 2 years parts & labor,
5 years on compressor. Glass Door Units and Chest Freezers come with a
1 year parts & labor, 5 years on compressor. Sushi Cases and Bull Safes
come with a 90 day parts warranty. Warranties are valid only in the USA.
(Please refer to the Warranty Claims Policy).
|
| 2. How often should I
clean the condenser on my Blue Air product?
You must clean the condenser
every 3-4 months. This is your responsibility and part of basic maintenance.Â
Unit failure due to lack of maintenance is not covered in the warranty.
(Please refer to Warranty Claims Policy and Sales Terms & Conditions).
|
| 3. How do I clean the
condenser?
First you must remove the
grill located at the bottom of the unit (4 screws). Simply brush any dust
or lint away lightly or use a vacuum cleaner. Then replace the grill.
|
| 4. Why is my unit not
completely cooling in my kitchen?
The surrounding area should
not exceed 80? degrees. The compressor with have more of a difficult time
to cool the unit. Also do not place the unit too close to a warm appliance.
|
| 5. My unit just all of
a sudden stopped working. What do I do?
Before you make a service
call first check to see if the power switch is on and the unit is plugged
in. Also check to see if the breaker is on. Always remember to NEVER use
extension cords!
|
| 6. Where are the model
and the serial numbers located in my unit?
They are located in the upper
front left side corner.
|
| 7. How much money will
I spend on electricity per year with this unit?
Find out how many watts are
used for your unit and call your local electric company. They should be
able to calculate the approximate amount that you will spend for that year.
|
| 8. How many watts does
my unit use?
Multiply the total amount
of amperage by the total amount of voltage. (Refer to the specifications
under â€Products†on the YOSHIMASA USA
web page).
|
| 9. I received my product
damaged. What should I do?
Refer to the Sales Terms
& Conditions. Please do not send the product back to us until we give
you permission to do so!
|
| 10. How do I register
my YOSHIMASA product for warranty coverage?
You can either complete the
warranty card that is issued with the unit and return it within 12 (twelve)
days from the date of installation or you can register at this website
under â€Warrantyâ€.
|
| 11. Who do I call if
I need service on my YOSHIMASA product?
You can either call us at
our toll free number (1-800-789-9835) or you can call the location of which
your unit was purchased.
|
| 12. Which units are ETL
and NSF certified?
All Stainless Solid Reach-ins,
Glass Door Units, Sushi Cases, Equipment Stands, Wall Shelves, Sinks, and
Work Tables are NSF certified. All Chest Freezers, Sandwich Prep
Tables, and Under Counter Units are ETL certified. |
